Refund policy

Return & Refund Policy

At OFFSYNC, we want you to be completely satisfied with your purchase. If there’s an issue with your order, we’re here to help.

Returns

  • Returns are accepted within 7 days of delivery.

  • Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.

  • Items that are damaged, washed, worn, or altered may not be eligible for return.

  • To request a return, contact us within 7 days of receiving your order with your order number and photos/videos of the product.

Exchanges

We offer exchanges for size-related issues, subject to availability. The product must meet the same condition requirements mentioned above.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We’ll review the issue and arrange a replacement or appropriate resolution.

Refunds

Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–7 business days.

Shipping charges are generally non-refundable, except when the return is due to an incorrect, defective, or damaged item sent by OFFSYNC.

Non-Returnable Items

Products that are worn, washed, damaged by the customer, missing tags, or returned after the return period are not eligible for return or refund.

For any return or refund assistance, please contact our customer support team with your order details.

OFFSYNC — Made to be worn. Made to stand out.